Shipping Policy

Shipping Carriers
We ship with FedEx (our preferred carrier), UPS and USPS.

Calculating Shipping Charges
The shipping charges are calculated based on a number of different things such as

• the weight, size and number of products that you have purchased.

• the shipping option you select - i.e. ground, 2nd day, express etc.

• your zip code

• the zip code of the warehouse the products ship from.

• Our main warehouse is in Pearland, TX 77581, but we also do ship from other locations.

• Some of our products are shipped directly from the manufacturer

On the average , our shipping charges for our ground services have been ranging from $9 - $12.

If want a product shipped by a certain date and time please contact us and we will try our best to accomodate you and your timeframe.

Ordering and Shipping Times:

Time Order Placed	When it will ship.
Mon to Frid - BEFORE 8 am CST	The same day**
Mon to Thur - AFTER 8 am CST	The next day**
Friday AFTER 8 am CST	The following Monday**
Saturday or Sunday	The following Monday**

Call us 713-817-1998 M-F 9-4 CST or email us you have any questions

• We are centrally located in Texas - so on the average Ground orders are delivered within 3 days.

• The keyword here is average - the actual times are between 3 and 7 business days depending on where you live. See Shipping Times for Potty Scotty.

  • See the FedEx Ground Map for number of days.

  • See the UPS Ground Map for number of days.

• Our goal is to get the products to you as fast as possible, so we will change the shipping option if it means that we can get product to you faster - unless of course you give us specific instructions not to do so.

• For examples if you select FedEx Ground and it will take 5 days to get the products to you while UPS Ground will only take 3 days, - we will switch your order to go out with UPS Ground.

• Orders submitted with the wrong billing information will need verification and therefore will be delayed and the above shipping policies will not apply.

• We ask that you please submit the billing information exactly as stated on your credit card statement and your shipping information exactly to the location you want product shipped, so that your order may be processed efficiently

Insurance
We automatically insure all packages.

Order refusal and Discrepancies
If an order is refused, shipping charges (both ways) are non refundable and all restocking fees will still apply.

Order shortages, damages or discrepancies must be claimed within 5 days of receipt of order.

APO / FPO addresses:
Yes, we will gladly ship to an APO / FPO addresses via United States Postal Services.

Canadian Orders:
We will ship to Canada via U.S.P.S Global Services. Canadian customers are responsible for any customs charges or any export fees for importing from the US. Potty Scotty only covers the shipping costs.

International Orders:
Currently, we are not set up to ship to Internationally , however, if you email us, we will try and accomodate you. You will be responsible for all customs charges, as well an any other fees incurred for importing from the US. Potty Scotty will only cover the shipping costs.

 

Domestic USPS Priority & First Class Mail:

** THESE SERVICES DO NOT OFFER A DELIVERY SERVICE GUARANTEED AVAILABLE DATE. **

That means we do not have an estimated time of delivery. We will ship them using delivery confirmation, which will give you limited amount of tracking.

We do not offer, at this time, a signature confirmation request. If you need this service, we offer it through FedEx, please contact us if you need this specific option.

We DO NOT offer insurance at this time. If you choose to ship using this method, you are responsible for any packages lost, stolen, damaged, etc. We will take no responsibility for the package after it has shipped from our warehouse.

1 st Class mail is only available for packages weighing 16 oz or less. No exceptions!

We do not offer Express services at this time through U.S.P.S.

U.S.P.S. does not have the ability to change the address once it has been shipped.

 

Shipping Times

Time Order Placed	When it will ship.
Mon to Frid - BEFORE 8 am CST	The same day
Mon to Thur - AFTER 8 am CST	The next day
Friday AFTER 8 am CST	The following Monday
Saturday or Sunday	The following Monday

FedEx Shipping Map

UPS Shipping Map

Return Policy

1) Please email us or call us with the following information:

a. Order number
b. Product Name
c. Reason for return
d. Type of return i.e. Refund, Exchange or Replacement

2) We will reply to the email within 48 business hours with a Return Merchandise Authorization (RMA) number. We will not accept returns without this RMA number. The RMA must be issued prior to mailing your items back to us. Returns WITHOUT an RMA number will only receive a 50% refund.

3) Please return items in their original packaging. Please include a copy of your original packing slip and receipt. The RMA number should be clearly visible on the shipping label. Mail the parcel to:

Potty Scotty by Mom Innovations
8017 Fite Rd
Pearland , TX 77584

4) Upon approval from our Customer Service Department, the original credit card charged will be refunded the price of the returned item, minus the restocking fee and any other additional shipping charges.